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Customer Service

Shipping & Delivery
Packages are shipped via UPS ground.  An email notification that includes tracking number and package contents will be sent immediately following the deploy of the shipment.  All packages will be shipped within seven business days unless otherwise notified.
Privacy & Security
When you visit henrypace.com, with the help of our third party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions.  We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
We collect certain personally identifiable information when you sign in to the Henry Pace website; register for online shopping; participate in a contest, promotion or survey; or , request other services that require information, registration or subscription.  This information may include your name, billing address, phone number, email address, credit card number and expiration date, your birth date, your driver's license number and state of issuance to verify your identity.  We also keep a record of your product interests and purchase online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, Henry Pace cookie information and the page you requested).
Except as described below, Henry Pace will not sell, shate or rent your personally identifying information obtained online to any third party.  Henry Pace may share personally identifiable information about you to other companies or people if we have your consent or need to share such information with our third party authorized agents in order to communicate with you about our proucts, services, and promotions, or to notify contest winners or fulfill promotional obligations.  In addition, we may need to share such information with companies that work on behalf of Henry Pace in order for them to provide a product or service you have requested, to respond to subpoenas, court orders or legal process, or if we find that your actions on our website violate Henry Pace's Terms of Use or any of our usage guidelines.
Henry Pace may alos share aggregate site and dempgraphic information (such as age, gender, types of products or services purchase, and henrypace.com navigation, usage and page view).  Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.
We may amend this Privacy Statement at any time.  If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an email at the last email address that you provided us, and/or by prominently posting notice of the changes on the website covered by this Privacy Statement.  Any materials changes to this Pricacy Statement will be effective upon the earlier of thrty (30) calendar days following our transmittal of an email notice to you of thirty (30) calenday days following our posting of the notice of changes on the website covered by the Privacy Statement.
Please note that, at all times, you are responsible for updating your personal information to provide us your current email address.  In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our transmittal of the email containing such notice will nevertheless constitute effective notice of the changes described in the notice.
In any event, changes to this Privacy Satement may affect our use of personal information that you provided us prior to our notification to you of the changes.  If you do not accept these changes in our use of your information, you must notify us prior to the effective date of your wish to opt-out.
At all times, you have the option of "opting out" of receiving future email marketing updates by sending us an email with "unsubscribe" in the subject line at admin@henrypace.com.  Even if you opt out, you may continue to receive non-marketing email messages from us, including, for example, order confirmations.
Henry Pace has security measures in place to protece against the loss, misuse or alteration of the information you provide.  We encrypt your personal information, including your credit card number, when transmitting over the Internet using key encryption technology by Flagship Merchant Service and Authorize.net to safeguard your Internet transactions.
Returns & Replacements
All products returned within seven business days will be given a 100% product refund.  Refer to Free Trial for full details. 
Henry Pace accepts all major credit cards (AMX, MC and Visa).
Viewing Orders
Use your self assigned ID and password to view current orders.  If interested in past order information, email admin@henrypace.com
Updating Account Information
Use your self assigned ID and password to view account information.  All information including mailing address, billing address and credit card information can be changed or removed.